You can contact PrizePool support in two ways:

  1. In the PrizePool app, click on the settings icon at the bottom right navigation bar

    1. Click Contact Us

    2. Send us a message

    3. Choose the best option for your conversation

  2. Email support@getprizepool.com

Our support team is available live, Monday - Friday from 9 am to 5 pm Pacific Standard Time, excluding US Holidays. Outside of live hours, we will respond within 24 hours on weekdays and within 48 hours on weekends to your initial message. We'll never ask for your password or 2 factor authentication code and will never ask for your account information on social media.

Debit card customers can reach PrizePool Support during live hours at 888-816-0491.

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