You can contact PrizePool support in two ways:

  1. In the PrizePool app, click on the person icon at the top right of the home screen.

    1. Navigate to Settings in the menu

    2. Click Contact Us

    3. Send us a message

  2. Email support@getprizepool.com

Our support team is available live, Monday - Friday from 9 am to 5 pm Pacific Standard Time, excluding US Holidays. Outside of live hours, we will respond within 24 hours on weekdays and within 48 hours on weekends to your initial message. We'll never ask for your password or 2 factor authentication code.

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